Are you having problems with your smart meter in-home display? Here's how to keep on top of your usage
All figures and calculations are correct at the time of publication.

Are you having problems with your smart meter in-home display? Here's how to keep on top of your usage

Since the start of the energy crisis, thousands of households have requested to have a smart meter installed with the intention of saving money on their skyrocketing energy bill. 

However a rising number of smart meter users have also reported problems with seeing their energy data. Last year, an article by MoneySavingExpert highlighted that British Gas smart meter customers hadn't been unable to access their data for over two months - during this time, the price cap rise pushed the average household’s energy bill up by a whopping 54%.

If you're having problems with your smart meter, don't settle for higher bills. Keep on top of your usage with the free Loop app.

  • Is your in-home display not showing any data?
  • Have you lost your in-home display?
  • Is your in-home display broken?
  • Did you never have an in-home display installed?
  • Did your in-home display stop working after your supplier went bust?
  • Did your in-home display stop working after you switched suppliers? 

Loop is a solution to these problems an more. Unlock your smart meter data in minutes on your smartphone and start saving.

Download for FREE

“I’ve not been able to see my readings with Scottish Power for over a year…and now with Loop I’ve got 18 months of data again…and in a better format that’s easier to read.” Loop User

So, if you’re a smart meter user who is trying to keep a closer eye on the energy you’re using and what it’s costing you, it has become increasingly difficult to keep on top of your usage. Especially, at a time when many are looking for ways to make savings. 

What is a smart meter in-home display? 

An in-home display (IHD) is a small digital display that links to your smart meter and shows your live energy use in cost and energy usage. The IHD is a free piece of tech that is given to you at the time your smart meter is installed and can look different depending on which energy supplier you’re with. 

Are you having problems with your smart meter in-home display 1

“The app is a considerable improvement on the smart meter display provided by the utility company.” Loop User

Installing a smart meter won’t in itself cut your energy bills, but understanding how you use energy will.  Seeing how much your electricity use is costing you each day has an impact on how much you use.  As the saying goes, if you measure it, you can control it.  Loop goes much further.  

On average, Loop users reduce their electricity use by 16% and gas by 10%.  This is a world-leading energy efficiency impact.  The improvements rely on nothing more than behaviour change and smart choices about how to use energy more sustainably, informed by insights about where energy is being wasted – there are no expensive changes required.  The net effect is a c.£300 saving and 310 kg CO2e abatement impact per average dual fuel household per year. 

Make yours a smarter meter

If you’re one of the thousands of households who aren't able to check your energy data on your in-home display or if you simply want to get more from your smart meter data - Loop can help

Loop is a free energy-saving app that connects to smart meters through the central smart meter communications platform known as the Data Communications Company (DCC). 

This means Loop can access your energy data independently of your supplier and no in-home display is needed. Simply link Loop to your smart meter and see your energy usage on a clever smartphone app. 


Track your usage so you know exactly how much you're using and what it's costing you, get access to smart insights like how much you've spent today vs this week, see how your usage compares against other households, test how solar could work for your home, and more...all for free! 

“This app is great for monitoring electric usage and helping advise in ways to save money. I have almost halved my bill since using it.” Loop User

With the energy market in crisis and no cheap tariffs available, saving energy is the only way to cut your bill. Get more from your smart meter data with Loop. 

• • •

Cut your energy bill with Loop

Loop is a FREE energy-saving app that links to your smart meter, analyses your energy use and shows you easy ways to save. On average, Loop users cut their electricity use by 16% and their gas use by 10%! How much could you save?

Download for FREE

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