Ofgem has announced that consumers will receive £40 in compensation per issue with their smart meter. As of 23rd February, households will receive compensation for delayed smart meter installations and repairs.
Wasted energy makes up 30% of the average energy bill - do something about it! Get more from your smart meter with Loop.
You will be eligible for compensation if:
If you are eligible, you should receive your compensation automatically. The money will come from your energy supplier, and you can claim for multiple issues. Households will only be compensated if problems arise on or after 23 February.
If your smart meter stops working in smart mode and turns ‘dumb’, you will not yet be eligible for compensation. However, Ofgem is planning to extend the parameters of the scheme, which will see households receive compensation if their meter is stuck outside of smart mode for longer than 90 days.
If you had your smart meter installed within the last year, you should be able to request a free replacement in-home display (IHD) from your supplier. However, some companies charge for replacements after the 12-month limit is up.
Luckily, that’s where the free Loop app comes in. If your IHD is lost, broken, or you were never given one, you can simply sign up to Loop. Connect your smart meter to access your energy data straight from your phone.
With clear insights into how you use energy, you can track your spending, spot where energy is being wasted, and find ways to save - putting the power back in your hands!
• • •
Loop is a FREE energy-saving app that links to your smart meter, analyses your energy use and shows you easy ways to save. On average, Loop users cut their energy use by 15%! How much could you save?